FAQs

Order Processing & Shipping Information

At Valen, we’re dedicated to ensuring your order arrives smoothly and on time. Here’s what you need to know:

🕒 Processing Time
Please allow 3–5 business days for order processing and production before your item is shipped.

🚚 Shipping Timelines

United States:
Orders are shipped via USPS or FedEx with an estimated delivery time of 15–20 business days.

International:
Delivery typically takes 15–30 business days, depending on your location and the nearest fulfillment center.

⏳ Important Note:
Delays may occur due to weather, customs, seasonal demand, or global events. We appreciate your patience and understanding.


🔍 Tracking Your Order
Once your order ships, you’ll receive an email with tracking details. You can also monitor your shipment anytime through our [Track Your Order] page.


❌ Cancellations & Address Changes

  • Need to cancel your order? Email Candtcapital1@gmail.com within 24 hours of purchase with the subject: "CANCEL MY ORDER".

  • Entered the wrong address? Let us know within 24 hours. After shipment, changes can no longer be made.


🚪 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us.


💥 Damaged Items
If your item arrives damaged, please email us at Candtcapital1@gmail.com with your order number and a photo of the damage. We’ll send a replacement at no extra charge.


🤝 Need Help?
We’re here to support you. For any questions or concerns, reach out to us anytime at Candtcapital1@gmail.com — we aim to respond within 24 hours.